Refund & Return Policy
Refund Policy
At Swizer, all sales are final. We strive to provide the highest quality products; however, we do not offer refunds or exchanges once a purchase is successfully completed.
Please ensure you have selected the correct variant, size, and quantity before placing your order, as changes cannot be made post-purchase.
Reporting Damages
In the event that you receive a damaged product, it must be reported to our customer service team immediately to be eligible for review.
- Reporting Window: Damages must be reported within 24 hours of receipt of the products.
- Condition: Refunds are only considered if the product is deemed damaged upon delivery and remains unused and unaltered.
Return Process
Once you notify us of a damaged item, our team will inspect the issue. If your return request is approved based on our quality assessment, the following timelines apply:
Approval & Inspection: After the 24-hour reporting window and subsequent inspection.
Credit Timeline: Approved refunds will be processed and credited to your original bank account within 4-7 business days.
Bank Processing
While Swizer processes approved refunds promptly, please note that it may take an additional 3-4 business days for the amount to reflect in your bank statement depending on your financial institution's processing times.
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Premium quality piece crafted with care. Perfect for the modern individual who values both style and substance.